Shipping policy

Perfect Solutions Ltd · Last updated 23 October 2026

This policy explains where we deliver, how quickly we dispatch, how your order is sent and what to do if there's a problem with delivery. It forms part of our Terms and Conditions of Sale (Section 7).

At a glance

  • Where: we deliver to addresses in the Republic of Ireland.
  • Dispatch: most in-stock orders are dispatched the next working day.
  • Carrier: standard orders are usually sent by An Post tracked delivery. The carrier can vary depending on the size and weight of your order.
  • Tracking: we email you tracking details when your order is dispatched.
  • Cost: the delivery charge is shown at checkout before you pay.

Contents

  1. Where we deliver
  2. Dispatch times
  3. How we ship
  4. Delivery charges
  5. Tracking your order
  6. Receiving your order
  7. Late, lost or damaged deliveries
  8. Risk and ownership
  9. Contact us

1. Where we deliver

We deliver to addresses in the Republic of Ireland.

2. Dispatch times

  • In-stock items: most orders are dispatched the next working day after your order is confirmed.
  • Working days are Monday to Friday, excluding Irish public holidays. Orders placed at weekends or on public holidays are processed on the next working day.
  • Items not in stock, made to order or very large machines may take longer. If so, we will tell you the expected delivery date before dispatch.

Unless we agree a different date with you, your order will be delivered without undue delay and no later than 30 days after we confirm it. If we can't meet that, we will contact you, and as a consumer you will have the rights set out in our Terms and Conditions of Sale, including, where applicable, the right to cancel for a full refund.

3. How we ship

  • Standard parcels are usually sent by An Post tracked delivery.
  • The carrier can vary. Depending on the size, weight and destination of your order, we may use another courier.
  • Large or heavy machines (for example scrubber dryers, sweepers or ride-on machines) may be delivered by courier or pallet delivery. We may contact you to arrange a suitable delivery time, and someone will need to be available to receive the delivery.

Delivery times after dispatch depend on the carrier and your location. Most tracked parcels arrive within a few working days of dispatch.

4. Delivery charges

The delivery charge for your order is calculated and shown at checkout before you pay. If more than one delivery option is offered, you can choose at checkout.

If you are a consumer and cancel your order, we refund the original delivery charge up to the cost of our cheapest standard delivery option. See our Refund Policy.

5. Tracking your order

When your order is dispatched, we email you a shipping confirmation with tracking details where available. Please check your spam or junk folder if you haven't received it.

6. Receiving your order

  • Please check your delivery when it arrives, including the number of boxes and the condition of the packaging.
  • If nobody is available, the carrier will usually leave a card or notification with redelivery or collection options. Please follow those instructions promptly.
  • Check your address at checkout. If a parcel comes back to us because the address was incomplete or it wasn't collected, we will contact you to arrange redelivery.

7. Late, lost or damaged deliveries

  • Damaged in transit: please email us as soon as possible, ideally within 48 hours, with your order number and photos of the item and packaging, so we can claim against the carrier. We will then repair, replace or refund under our Refund Policy. This does not affect your statutory rights.
  • Missing items: if anything is missing from your order, let us know as soon as possible.
  • Delayed or lost parcels: if tracking hasn't updated for several working days, or your order hasn't arrived when expected, contact us. We will follow it up with the carrier and, if it's lost, send a replacement or give you a full refund.

Business customers

  • Delivery dates are estimates only.
  • You must inspect goods on delivery and tell us about any transit damage, shortage or visible defect within 48 hours. After that, the goods are treated as accepted in respect of those matters.
  • If you fail to take delivery at the agreed time, we may charge reasonable storage and redelivery costs.

8. Risk and ownership

The goods are our responsibility until they are delivered to you, or to someone you nominate. Ownership passes to you once we have received payment in full.

9. Contact us